Job Description

Crisis24 Residential Agent

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Responsibilities & Expectations

The Residential Agent is an Executive Protection Agent tasked with numerous functions providing overall support to protective security operations within the residential environment for UHNW individuals, families and estates.

The following are basic functions and responsibilities of this role:

• Be responsible for safeguarding the client, family, and personal property located at the residence.
• Incorporate the client's core values and code of conduct in all decisions and actions. Be responsible for making real-time operational decisions that enhance safety for the client and immediate family members.
• Maintain and manage all security logs, radio logs, visitor information, residence audits, vehicle inspections, and security phone communication.
• Monitor the residential intrusion detection system, panic alarms, and CCTV camera system.
• Access control for visitors, employees, and vendors.
• Demonstrate effective communication with the client, the family, and other team members.
• Maintain discretion and confidentiality.
• Promote and establish effective working relationships with the client and the Detail Leader to quickly resolve operational issues without affecting the client's quality of life.
• Detect and report suspicious activity and security vulnerabilities.
• Be able to operate in a dynamic, multifaceted, and fast-paced environment.

Qualifications

• 5 + years of experience in Executive Protection, ERT, PSD, or RST.
• A valid CA Exposed Firearm Permit and Guard Card are required.
• Participation in random drug screenings.
• Team members must always maintain physical readiness to respond to an attack or hazard.
• Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries preferred).
• Excellent communication skills (verbal and written)
• Prior military, law enforcement experience providing physical security, emergency response, surveillance detection, secure transportation preferred.
• Prior training in incident response, emergency medicine, etc.

Desired Qualifications:

• A valid LEOSA permit or California Concealed Carry Weapons (CCW) permit
• BLS/CPR/AED current certifications
• Completion of an approved Executive Protection Academy

Benefits

• Medical, Dental, Vision, and Life Insurance
• Competitive 401K with employer match
• Employee Assistance Program (EAP)
• Paid time off (PTO)

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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